UNICEF Australia is committed to achieving best practice in governance, transparency and accountability.
The Australian Committee for UNICEF Limited is committed to achieving best practice in corporate governance for not-for-profit organisations. Although we are not a listed company, in developing and continuously improving our corporate governance policies and practices we have applied, where relevant, the best practice corporate governance principles laid down by the ASX for limited companies.
Our Audit and Corporate Governance Committee and Board regularly review the corporate governance framework to ensure continued best practice. And our directors are committed to adding value to the organisation by bringing to the Board their broad range of skills and experience. Find out more about our approach to corporate governance and our Board by reading our Corporate Governance Statement
and the UNICEF Australia Constitution
Code of conduct
UNICEF Australia’s code of conduct requires all employees and board members to maintain the highest standards of integrity and conduct consistent with UNICEF Australia’s core values. These core values are:
- Respect for the rights of all children and the tenets of the United Nations Convention on the Rights of the Child
- Respect and care for our supporters and beneficiaries
- Respect for others
- Collaboration first
- Being transparent and honest in all communication
- Making our vision a reality
The Australian Committee for UNICEF Limited is a signatory to the Australian Council for International Development’s (ACFID) Code of Conduct
, which sets minimum standards of governance, management and accountability for member agencies. Adherence to the code is monitored by an independent Code of Conduct Committee, to whom complaints relating to a breach of the ACFID Code of Conduct
by an ACFID code member can be made.
See the following links for more information on each of our policies:
Child protection policy
Fraud and corruption policy
Fundraising policy – accountability & transparency
Complaints policy and procedures
State fundraising obligations: Cyclone Pam Appeal 2014 - South Australia
and Global Parent program - South Australia
Making a complaint or providing feedback
At UNICEF Australia we welcome feedback from our supporters and the community, and we take complaints very seriously.
UNICEF Australia seeks to have any complaint or dispute raised and received in a constructive and open manner and resolution achieved in a timely and effective way.
To make a complaint or provide feedback, please contact our Supporter Relations Team on 1300 884 233, or send us an email here
. However if your complaint is of a more serious nature, please refer to UNICEF Australia’s Complaints policy and procedures
which may assist you in lodging your complaint.
If you believe there has been a breach of the ACFID Code of Conduct, you can lodge a complaint on the ACFID website, here