Got a question, comment or complaint?

Please tell us about it by using our online form below


You can also contact us by

1300 884 233

PO Box 488,
Queen Victoria Building, NSW 1230

Suite 4.02, Building B,
33-35 Saunders Street
Pyrmont, NSW 2009
Open weekdays, 9am - 5.30pm EST.


Other contacts

General enquiries:



Phone: (02) 9261 2811 Phone: 1300 884 233
Fax: (02) 9261 2844 Fax:  1300 780 522
Email: Via the web:


Media enquiries:

Gemma Hill:
(External Communications)
0432 233 675 / 
Brinsley Marlay:
(Policy, Programs)
0403 604 182 / 
More information:


A few extra things to note
  • Take a look at our frequently asked questions as your question may already be answered there.
  • Information about tax receipts for donations you made in 2017-18 can be found here.
  • UNICEF Australia welcomes your feedback, and takes complaints seriously. You can provide feedback or make a complaint using the contact form above. However if your complaint is of a more serious nature, please refer to our Complaints Policy & Procedures which may assist you in lodging your complaint. You'll find more information on our Accountability & Governance practices here
  • Unfortunately we can't yet facilitate updating supporter details via our website. Although we hope to provide this service in the future, for now the easiest way to update your details is to call our Supporter Relations team on 1300 884 233 or use the contact form above.
  • Quite often we mistakenly receive enquiries from people confusing us for UNHCR - the UN Refugee Agency. You can find them at