Refund Statement

Due to the nature of charity donations and because UNICEF Australia regularly remits funds overseas to international programs, we are under no obligation to give refunds. Decisions on refunds will be at the discretion of UNICEF Australia’s management.

If a donation is refunded, the associated tax receipt is no longer valid so it should be securely destroyed. Please note it is your responsibility to submit only correct receipts to the Australian Tax Office.

 

Donations and Refunds

UNICEF Australia accepts all donations in good faith, including monthly gifts to our Global Parent program. Whilst we understand entirely that everyone has different preferences regarding donations and that sometimes it is not convenient to give, we will not refund a donation that has been knowingly and voluntarily given to us.

  • We will refund if there was an error made by UNICEF Australia or one of our agents
  • We will refund if the donation was provided by a vulnerable person
  • We may refund if the donor entered the wrong amount
  • We may refund if there are exceptional circumstances

Should an error in the donation amount be detected and a request for refund made after 90 days have expired, UNICEF Australia regrets that we are unable to issue a refund.

UNICEF Australia is a non-profit charity organisation and we reserve the right to deduct any bank or transaction charges for any refund processed onto the donor.

 

Change of Mind about your Donation

Once you have donated to UNICEF Australia we cannot give refunds if you change your mind. For this reason that we ask that you make your decision to donate to us carefully.

 

Errors by UNICEF Australia

Should an error be made by UNICEF Australia, one of our representatives or our financial institution(s), we will process a refund as soon as possible when notification of the error is received, and all costs will be borne by UNICEF Australia.

 

Applying for a Refund

If you wish to apply for a refund please submit your request by providing your full name, Supporter ID (if known), full mailing address and phone number. Please include details of how you made the donation, the date and amount given and the circumstances justifying your request. Upon receipt we will review your application and respond within 2 business days.

 

Approval of refunds

If the donation amount is over $1,000 and/or exceptional circumstances are present, a refund request must be escalated and approved by the COO and Fundraising Director.

 

Please send your request in writing to:

UNICEF Australia
PO Box 488, Queen Victoria Building, NSW 1230
Fax: (02) 9261 2844
Email: support@unicef.org.au

If you would like to contact UNICEF Australia regarding any other query, please call our Supporter Relations Team on 1300 884 233 or (02) 9261 2811.

This privacy policy was last updated on 19th December 2018.