Any request for refund of contributions already donated to UNICEF Australia by a supporter will be considered and determined on a case-by-case basis. Refunds will be returned to the card/bank account originally debited.
If a donation is refunded, the associated tax receipt is no longer valid so it should be securely destroyed. Please note it is your responsibility to submit only correct receipts to the Australian Tax Office.
Donations and Refunds
UNICEF Australia accepts all donations in good faith, including monthly gifts to our Global Parent program. Whilst we understand entirely that everyone has different preferences regarding donations and that sometimes it is not convenient to give, we will not refund a donation that has been knowingly and voluntarily given to us.
- We will refund if there is evidence that an error was made by UNICEF Australia or one of our agents
- We will refund if there is evidence that a supporter has requested a regular debit cancellation 10 days prior to the debit date, however the debits have continued
- We may refund if there are exceptional circumstances for example evidence of supporter vulnerability
Where a situation does not fit into the above criteria the Supporter Experience Manager will consult with the Chief Marketing Officer and Chief Operating Officer to resolve the matter.
Should an error in the donation amount be detected and a request for refund made after 90 days have expired, UNICEF Australia regrets that we are unable to issue a refund.
UNICEF Australia is a non-profit charity organisation and we reserve the right to deduct any bank or transaction charges for any refund processed onto the supporter.
Applying for a Refund
If you wish to apply for a refund please submit your request by providing your full name, Supporter ID (if known), full mailing address and phone number. Please include details of how you made the donation, the date and amount given and the circumstances justifying your request. Upon receipt we will review your application and respond within 2 business days of the outcome of your request. If the request is approved, the refunded amount will be available in your bank within 5 working days depending on your financial institute.
Please send your request in writing to:
PO Box 488, Queen Victoria Building, NSW 1230
If you would like to contact UNICEF Australia regarding any other query, please call our Supporter Relations Team on 1300 884 233 or (02) 9261 2811.