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This document outlines the terms and conditions related to the payment method you have nominated to make recurring contributions to UNICEF Australia under our Regular Giving program. This is your Agreement with UNICEF Australia ABN 35 060 581 437. It explains your obligations when undertaking a Direct Debit or Credit Card Recurring Payment arrangement with us. It also details what our obligations are to you.

account means the account held at your financial institution from which we are authorised to arrange for funds to be debited. 

agreement means this Direct Debit or Credit Card Recurring Service Agreement between you and us. 

banking day means a day other than a Saturday or a Sunday or a public holiday listed throughout Australia. 

credit card means the credit card held by you from which we are authorised to arrange for funds to be debited. 

payment day means the day that payment by you to us is due. 

payment means a particular transaction where a donation (payment) is made. 

direct debit request means the Direct Debit Request between us and you. 

us or we means UNICEF Australia, (the Debit User) you have authorised by requesting a Direct Debit Request. 

you means the customer who has signed or authorised by other means the Direct Debit Request. 

your financial institution means the financial institution nominated by you on the DDR at which the account is maintained.

1. Direct Debit

1.1 By submitting a Direct Debit Request or by providing us with a valid instruction, you have authorised us to arrange for funds to be debited from your account. The Direct Debit Request and this agreement set out the terms of the arrangement between us and you. 

1.2 We will only arrange for funds to be debited from your account as authorised in the Direct Debit Request. 

1.3 If the debit day falls on a day that is not a banking day, we may direct your financial institution to debit your account on the following banking day. If you are unsure about which day your account has or will be debited, you should ask your financial institution.

2. Credit Card Recurring Payments

2.1 By submitting a form or by verbally providing your credit card details, you request and authorise UNICEF Australia to periodically debit your nominated credit card for the Credit Card Recurring Payment Amount on a recurring basis after the sign- up date. 

2.2 You will receive a welcome email or letter from UNICEF Australia. The welcome email or letter will confirm the agreed amount to be debited on your credit card on a periodic debit cycle.

3. Payment Modification

3.1 If you wish to modify your payment you may do so by providing notification at least five (5) working days prior to the next debit date via email to support@unicef.org.au or phone 1300 884 233 during business hours. Changes will be confirmed by phone and/or email sent by us to you within fourteen (14) days of being completed, unless otherwise requested. 

3.2 You can also contact your financial institution, which must act promptly on your instructions.

4. Amendments by us

4.1 We may vary any details of this agreement at any time by giving you at least fourteen (14) days written notice sent to the preferred email or address you have provided.

5. Your Obligations

5.1 It is your responsibility to ensure that there are sufficient clear funds available in your account/ on your credit card to allow a payment to be made in accordance with the payment request or authorisation.

5.2 If there are insufficient clear funds in your account or on your credit card to meet a payment: 

  • a) you may be charged a fee and/or interest by your financial institution. 
  • b) you may also incur fees or charges imposed or incurred by us; and 
  • c)  you must arrange for the payment to be made by another method or arrange for sufficient clear funds to be in your account by an agreed time so that we can process the payment. 

5.3 You should check your account statement to verify that the amounts paid from your account are correct.

6. Disputes

6.1 If you believe that there has been a payment error, you should notify us directly on 1300 884 233 during business hours and confirm that notice in writing with us as soon as possible so that we can resolve your query more quickly. Alternatively, you can contact your financial institution for assistance.

6.2 If we conclude as a result of our investigations that your account has been incorrectly debited, we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account or credit card has been adjusted. 

6.3 If we conclude as a result of our investigations that your account has not been incorrectly debited, we will respond to your query by providing you with reasons and any evidence for this finding in writing.

7. Accounts

7.1 You should check: 

  • a) with your financial institution whether direct debiting is available from your account as direct debiting.
  • b) your account details which you have provided to us are correct by checking them against a recent account statement; and 
  • c) with your financial institution before completing the Direct Debit Request if you have any queries about how to complete the Direct Debit Request. 

7.2 To reduce administrative costs, UNICEF Australia issues all receipts for donations after the end of each financial year. All contributions of $2 or more are tax deductible. 7.3 100% of the amount you give will go directly into the charity’s bank account.

8. Confidentiality

8.1 We will keep any information (including your account details) in your Direct Debit Request confidential. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information. 

8.2 We will only disclose information that we have about you: 

  • a) to the extent specifically required by law; or 
  • b) for the purposes of this agreement (including disclosing information in connection with any query or claim).

9. Notice

9.1 If you wish to notify us in writing about anything relating to this agreement, you should email: support@unicef.org.au, phone 1300 884 233 during business hours or write to UNICEF Australia, PO BOX 587, PYRMONT NSW 2009. 

9.2 Any notice sent by email will be deemed to have been received three banking days after sending. 

9.3 Any notice sent by post will be deemed to have been received on the day they would be received in the ordinary post. 

*Product subscriptions are monthly debit and will occur on the 15th of each month or closest business day.

Privacy Statement: 

UNICEF Australia gathers personal information for the processing of your monthly donation and to provide you with your tax receipt. We may also like to contact you in the future regarding your donation and UNICEF Australia's ongoing activities, campaigns and appeals that may be of interest to you. UNICEF Australia is committed to safeguarding your Personal Information as detailed in our Privacy Policy, which you can access at any time at www.unicef.org.au to find out how to change any information that may be held, enquire about its use and how UNICEF Australia deals with complaints, of which we treat very seriously. 

In some instances, data may be stored and processed overseas by contracted service providers. Where this occurs UNICEF Australia takes reasonable steps to ensure that all data is handled in a manner that is consistent with the Australian Privacy Principles. 

We do not rent, sell, or exchange any information we hold. If you would prefer not to receive additional communications from UNICEF Australia, you can change your preferences or opt out at any time by calling 1300 884 233.

Revised Date: 15/08/2023