This document outlines the terms and conditions related to the payment method you have nominated to make recurring contributions to UNICEF Australia under our Regular Giving and Subscription Products programs. This is your Agreement with UNICEF Australia ABN 35 060 581 437. It explains your obligations when undertaking a recurring credit card payment arrangement with us. It also details what our obligations are to you.
1. Purpose
This agreement relates to the recurring credit card payment authorisation you have made regarding your:
- regular donation to UNICEF Australia ABN 35 060 581 437 (we or us) as part of our Regular Giving program (Regular Giving); or
- your subscription to Paddington’s Postcards or The Wiggles Brave Little Books (Subscription Products),
and the resulting recurring credit card payments between you and us.
This agreement sets out our respective rights and responsibilities with respect to our recurring credit card payment arrangements. It should be read along with your credit card payment authorisation, or if that request was made by telephone, the request confirmation we have provided to you (your Recurring Credit Card Payment Authorisation).
2. Recurring Credit Card Payment Authorisation
By making a Recurring Credit Card Recurring Authorisation, you:
- request and authorise us to arrange for recurring credit card payments from your nominated credit card (Nominated Card) in accordance with this agreement and
- confirm you are the holder of the Nominated Card or an authorised signatory on that account with the authority to make the Recurring Credit Card Payment Authorisation.
Your Recurring Credit Card Payment Authorisation specifies the amount to be paid.
Direct debiting via the Bulk Electronic Clearing System may not be available for all accounts.
3. Recurring payment frequency for Regular Giving participants
Where you are a new Regular Giving participant, we will seek to arrange:
- your first payment from your Nominated Card on the day we receive your Recurring Credit Card Payment Authorisation and
- further payments from your Nominated Card in accordance with your Recurring Credit Card Payment Authorisation at four-weekly or monthly intervals in accordance with your Recurring Credit Card Payment Authorisation, or as otherwise requested by you.
You may contact our Supporter Experience team by emailing support@unicef.org.au, or by calling us on 1300 884 233 if you would prefer an alternative arrangement.
4. Recurring payment frequency for subscriptions
Where you have chosen one of our Subscription Products we will seek to arrange:
- your first payment from your Nominated Card on the first 15th day of the month after we receive your Recurring Credit Card Payment Authorisation and
- further payments from your Nominated Card at monthly intervals, such that your debits occur on the 15th day of each month until your subscription ends.
As set out on our website, we will automatically transition you to Regular Giving at the end of your subscription such that the amount debited each month for your Subscription Product becomes a monthly Regular Giving donation to us, debited on the 15th day of each month.
5. Changing your Credit card payment authorisation
You may change your Recurring Credit Card Payment Authorisation at any time. Those changes may include:
- deferring a payment
- changing the payment amount provided it remains above our minimum payment amount
- changing the payment interval between four-weekly and monthly where you participate in our Regular Giving program
- stopping a particular payment
- suspending your Recurring Credit Card Payment Authorisation or
- cancelling your Recurring Credit Card Payment Authorisation completely.
You may do so by contacting our Supporter Experience Team by emailing support@unicef.org.au, or by calling us on 1300 884 233 at least 7 business days before your next scheduled payment. You may also do so by contacting your financial institution.
6. Changing or cancelling this agreement
We may change or cancel this agreement.
We will provide you with notice of any changes that may not benefit you at least 14 days before they are implemented, by emailing you at the most recent email address you have provided to us. You may then determine whether you wish to continue with your Credit Card Payment Authorisation.
Where a change is required for legal reasons, we will provide you with as much notice as possible.
If we make changes that benefit you or have no impact on you, or for administrative or typographical reasons, we won’t provide you with advance notice.
If your payment is dishonoured or rejected we will contact you via the email address you have provided, for up to four consecutive missed payments, after which time we will cancel this agreement without further notification.
7. Your responsibilities
You are responsible for:
- checking your account statements to confirm the amounts paid from your Nominated Card are correct and
- ensuring your Nominated Card has enough credit available to meet each payment on its due date.
If we seek to arrange a payment from your Nominated Card and it is returned unpaid, we may seek to arrange that payment from your Nominated Card again and / or to arrange future payment from your Nominated Card on their due dates.
Your financial institution may charge you a fee and/or interest, including due to there not being enough funds or credit available on the direct debit date. We are not responsible for those fees or interest.
8. Our responsibilities
To reduce administrative costs, we issue receipts for donations following the end of each financial year. All donations of $2 or more are tax deductible.
All amounts debited from your Nominated Card are deposited in our bank account.
9. Disputes
If you believe a payment has been arranged incorrectly or wrongfully, we encourage you to take the matter up directly with us by contacting our Supporter Experience Team by emailing support@unicef.org.au, or by calling us on 1300 884 233. Alternatively, you may contact your financial institution.
In accordance with our Refund Procedure, you will receive:
- a full refund of the payment if it has been arranged in error or we cannot substantiate the reason for it, including any associated fees and interest; and
- written confirmation of the refund amount.
If we conclude that the payment was correctly arranged, you will receive written confirmation of our conclusion and substantiation that the payment was correctly arranged.
10. Privacy
We may collect your personal information to process your donations, issue tax receipts to you and send you updates. If we do not collect your personal information, we may not be able to take those actions.
Please contact our Supporter Experience Team by emailing support@unicef.org.au, or by calling us on 1300 884 233 if you wish to stop receiving direct marketing material.
We may disclose your personal information to third party service providers, including in relation to payments, engagement and analysis. We do not rent, sell or exchange your personal information.
We may also need to disclose your personal information to your financial institution in relation to any claim that we have arranged an incorrect or wrongful debit.
We are committed to complying with Privacy Act whenever we disclose your personal information to others, including that act’s security requirements.
Our Privacy Policy is available from www.unicef.org.au and contains information about:
- how you can access your personal information that we hold and seek its correction
- who we disclose your personal information to (including overseas recipients) and
- how you can lodge a complaint about the breach of the Australian Privacy Principles.
11. How to contact us
If you have any questions about this agreement or your recurring credit card payment arrangements with us more generally, please contact our Supporter Experience Team by emailing support@unicef.org.au, or by calling us on 1300 884 233.
Revised Date: 28 July 2025